OW BIST COMMUNITY KITCHEN A community kitchen at the heart of Cinderford We're on a journey to create the Ow Bist Community Kitchen — a warm, welcoming space at the heart of Ow Bist, bringing people together over good food. Food has a unique power to connect us. We want the kitchen to serve simple, healthy, affordable meals — made with local ingredients where possible — and to become a friendly hub where people can meet , work , learn , connect with peers, and access support . Some of the ideas we're keen to explore: Hearty, affordable lunches — curries, stews and simple home-cooked dishes Ethical soft drinks, teas, quality coffee and cakes throughout the day A "Butty Kitchen" of quality, locally sourced sandwiches Dietary, cultural and allergen needs catered for as standard, not an afterthought Plant-based food as a staple, alongside some meat and dairy Partnerships with local producers, suppliers and community growing groups Pay-as-you-can and pay-it-forward models, to keep food accessible to all We're inspired by community-food initiatives like The Long Table in Stroud and The Sharing Kitchen in Newent — places where food is used as a vehicle for connection and community participation. More than a café FLEXIBLE SPACE FOR THE WHOLE COMMUNITY Alongside everyday use, we want the kitchen to be a flexible space for the wider community — hosting cooking classes, pop-ups, volunteering and training opportunities, and community lunch takeovers. We're already planning sessions with Wyldwood Arts and local Sri Lankan residents, and we're building a team of volunteer community greeters to help welcome everyone through the door. It all comes together around People, Place, Planet and Prosperity — a vibrant, community-driven space that strengthens Cinderford's sense of community through good food and shared purpose. HOW WE COULD MAKE IT HAPPEN We're open to exploring different ways of running the kitchen, including: An external operator — a community-focused business or social enterprise runs the kitchen day-to-day, with FVAF retaining strategic input A community CIC — a new CIC, set up with FVAF's support, becomes the food business and runs the kitchen independently but in line with FVAF's values A hybrid model — a mix of the above, with room for pop-ups, community takeovers and evening/weekend use alongside day-to-day running WHAT WE CAN OFFER A brand new, fully fitted, high-spec commercial kitchen A newly fitted front-of-house space — tables, chairs and an outdoor seating area, designed to be fully accessible A busy Cinderford location, with regular visitors and around 80 staff working from the building Marketing support through FVAF's channels Connections to local community groups, volunteers and voluntary sector organisations Potential for in-house catering of events and meetings in the building WHO WE'D LOVE TO HEAR FROM We're looking for people who are: Passionate about sustainable, healthy, affordable food and cooking Community-focused, balancing social impact with commercial sustainability Open to working with volunteers and trainees Keen to reflect the diverse food cultures of our community Interested in innovative, barrier-removing models like pay-it-forward Flexible, and excited to help grow a community kitchen for Cinderford and the wider Forest of Dean Whether you're an established food business, a passionate cook, a caterer looking to try pop-ups, a food educator, or simply someone who cares about food and community — we'd love to talk to you. COME & FIND OUT MORE! Anyone with an interest is invited to come along, see the space, eat and drink together, and help shape what the Ow Bist Kitchen could become. MONDAY 14 SEPTEMBER 2PM-4PM OW BIST - FOREST COMMUNITY SPACE, DOCKHAM ROAD, CINDERFORD GL14 2AQ Enjoy locally sourced tea, coffee & cake! If you can join us, please let us know so that we make sure we bake enough cakes! Name Email Submit Can't make it? We'd still love to hear from you! Contact deb@fvaf.org.uk

Forest of Dean's Volunteers Take Centre Stage! READ MORE Frequently visited pages: COMMUNITY HUBS VOLUNTEER ADVICE YOUTH SUPPORT Šta je FVAF? FVAF je skraćenica od Forest Voluntary Action Forum. Nudimo podršku lokalnim građanima, grupama u zajednici i aktivnostima da rade stvari koje su im najvažnije. Ovo uključuje sljedeće: podrška i razvojni savjeti obuku informacije umrežavanje sastanaka olakšavanje predstavljanja regrutovanje volontera volonterski angažman i podrška Također vodimo mnoge projekte sa i za lokalnu zajednicu, kao što su Udruženje mladih Šuma dekana, Kampanje prazničnih aktivnosti, The Forest Youth Music Network, The GEM Project, The Forest Compass Directory, Hod with Wheels i mnogi drugi. Pogledajte našu stranicu Projekti za sve detalje. „Izgradnja jačih zajednica u Dekanova šuma" Saznati više JOIN OUR MAILING LIST Get the latest community news and check out exciting volunteering opportunity in or around the Forest of Dean... Idite na Facebook Useful publications: FREE directory of the many volunteering opportunities available locally... DOWNLOAD Naši partneri We work with so many amazing and supportive partners. Find out more here... How to contact us Forest Voluntary Action Forum Ow Bist Forest Community Space Dockham Road Cinderford , Glos. GL14 2AQ Email us: contact@fvaf.org.uk Tel: 01594 822073 Copyright © 2021 Forest Voluntary Action Forum. All Rights Reserved. Forest Voluntary Action Forum is a charity (1141126) and company limited by guarantee (07557852) registered in England and Wales. The registered address is The Belle Vue Centre, Cinderford, Glos, GL14 2AB. Travelling in the Forest of Dean Forest Of Dean Climate Action Partnership has created a handy interactive guide to travelling in the Forest of Dean. DOWNLOAD HERE

Forest of Dean's Volunteers Take Centre Stage! The Forest of Dean's most dedicated volunteers were celebrated in style this week when we hosted our annual Forest Volunteer Awards at the AccXel Construction School in Cinderford. These awards recognise the individuals, groups and organisations who have gone above and beyond for their communities over the past 12 months. Eight awards were presented on the night, spanning everything from grassroots groups and local businesses to a public vote decided by nearly 3,000 community members. Brody's Trust wins Community Organisation Award Founded in memory of a much-loved boy, Brody's Trust took home the Community Organisation Award for its work building an inclusive, therapeutic space for families of children with additional needs, disabilities and complex medical conditions. In 2025 the charity secured the former Joys Green Primary School in Lydbrook, which it is transforming into a state-of-the-art Multi-Sensory Community Hub with the support of local volunteers and businesses. Cinderford Royal British Legion and The Orchard Trust were highly commended. FRED honoured for 15 years of literacy support The Grassroots Group of the Year award went to FRED (Forest Read Easy Deal), which has spent fifteen years providing free, confidential, one-to-one literacy support to adults across the Forest — entirely through volunteers. Around twenty coaches give roughly three hours a week each, helping local people build the confidence to read to their grandchildren, return to work and reconnect with their communities. Mons' Chatter and Mitcheldean Community Larder were highly commended. T he Ark Café named Business in the Community winner Newent's Ark Café scooped the ESV Business in the Community Award. What began as one mother's wish to give young children somewhere to play has grown into a lifeline for local families, complete with a sensory room, a "Pay It Forward" board ensuring no child goes without, and holiday lunchboxes for families who need extra support. Drew Property Law and The Den were highly commended. Cinderford Grows recognised for inclusive green spaces Cinderford Grows won the Diversity & Inclusion Award, sponsored by FoD Dementia Action Alliance, for creating two welcoming green spaces — The Garden at St John's and an orchard at Steam Mills. Set up after Covid to tackle loneliness and isolation, the group has since added wheelchair-accessible gates and pathways and warmly welcomed the local Romanian community. Forest Fighting Fit was highly commended. Soudley Village Hall takes Climate Action honours The Community Climate Action Award, sponsored by Forest of Dean Climate Action Partnership, went to Soudley Village Hall for retrofitting its building with an air source heat pump and solar panels — one of the first spaces of its kind in the area. Yorkley Mend and Repair Café, and Hartpury Orchard Centre and 99 Pines CIC, were highly commended. Young Volunteer of the Year: Abigail Rudge Sixteen-year-old Abigail Rudge was named Young Volunteer of the Year after helping raise over £20,000 for the Poppy Appeal in Lydney last year alone — more than £100,000 over five years — alongside her role organising Parkend Carnival's Queen's lorry. Adam Pritchard and Matylda Kozikowska were highly commended. Julie Abolins wins People's Choice The night's most personal award, Volunteer of the Year – People's Champion, is decided entirely by public vote. This year almost 3,000 votes were cast, with the honour going to Julie Abolins of CANDI, who has helped establish coffee mornings, lunch clubs, mental health support groups and the weekly Women's Space for survivors of domestic abuse. Also highly commended in this category: Lewis Chapman (Brody's Trust), Alice Hogge (Wye Valley Music, St Briavels), Anne Lamacraft (Forest of Dean Baby Bank), Jane Osborne (Tiny Spikes Hedgehog Rescue) and Claire Smeeth (Drybrook Rugby Club & Forest Health Forum). Lifetime Achievement: FOIST Collective The evening closed with the Lifetime Achievement Award, presented without competing nominees to a single standout recipient. FOIST Collective has kept grassroots and original live music alive in the Forest of Dean since 1989 — entirely run by volunteers. From its earliest gigs at the old Coleford Community Centre, including an early show from EMF, to today's regular nights at The Club in Newnham-on-Severn and its stage at Coleford Music Festival, FOIST has promoted more than 40 bands from Britain, America and Canada in the last four years alone, always keeping ticket prices low and passing proceeds straight to the artists. Deb Cook, Head of Development at FVAF, said: “So much of what happens in our community is made possible by people who freely give their time and energy. FVAF is proud to host this event and celebrate the incredible work taking place across groups and organisations of all sizes, as well as by countless individuals throughout the district. It is important that we shout about it, because the work of these organisations and volunteers is vital to so many people.” Hosted by Steve Knibbs (BBC News Presenter) and Les Love (Dean Radio), our award winners were announced by guest presenters; Bren McInerney (prominent community leader, volunteer, and health advocate), Miranda Thomason (VCSE Partnership & Prevention Manager, Gloucestershire County Council), Karl Ottomor (Supply Chain Director for Suntory Beverage & Food GB&I), Dr Matt Reed, (Head of Research (Strategy and Environment), University of Gloucestershire), Alison Walker, Director of Children and Family Centres & Youth Services, Gloucestershire Gateway Trust, Dame Janet Trotter (DBE CVO), Sid Phelps (Councillor at Forest of Dean District Council and FVAF Trustee). The celebration evening was made possible through generous sponsorship from local organisations, KW Bell Group and AccXel Construction Centre , Forest of Dean Climate Action Partnership (FODCAP) , Forest of Dean District Council , Gloucestershire Gateway Trust , Suntory Beverage & Food GB&I , Cinderhill Farm and Hips Coffee generously provided delicious food for the locally sourced buffet. Find out more about the awards here

Our team transforms Local Spaces during Volunteers Week 2025 We rolled up our sleeves this week and got stuck in with some fantastic Employer Supported Volunteering (ESV) as part of Volunteers Week 2025! We got out about in the local community to two fantastic local community groups: Team Paint Squad grabbed their brushes and got stuck in with smiles on their faces (and paint on their clothes!) to transform the Forest Fighting Fit studio with a fresh coat of paint - brightening up their space, recovery room, and bathrooms. Team Green Fingers headed down to Steam Mills to work their magic at the community garden for Cinderford Grows. Armed with gloves, tools, and plenty of enthusiasm, our team tackled overgrown areas, cleared stubborn weeds, and gave the pathway a beautiful fresh layer of wood chippings. Deb Cook, FVAF's Volunteering Manager said: "We all had a blast and were reminded that volunteering can be both rewarding and great fun!" A huge thank you to Forest Fighting Fit and Cinderford Grows for welcoming us with open arms.

Peer Development Developing the space between us to enable better Community Health and Wellbeing. Mycelium seeks to promote connectedness between people and encourage collaboration in service development in the Forest of Dean. Mycelium seeks to promote connectedness between people and encourage collaboration in service development in the Forest of Dean. We wish to do so to develop a counternarrative to ‘siloed working’ and the overbearing competitiveness between people, organisations and within emerging systems. We value both lived and professional experience equally and work from a horizontal, narrative informed, peer advocacy model with co-production and action research principles at its core. What do we do? We offer Peer Advocacy, Peer Mentoring & Peer Development for individuals, groups and organisations living or working in the Forest of Dean. For People from our Communities We work with individuals providing 1 to 1 support. Using peer advocacy and peer mentoring principles we can help you to develop a ‘recovery practice’ that enables you to get back up after a crisis, or travel safely through a difficult period in your life. We can help you: to understand and respond to social care needs or a health condition and can help you to cope with a situation that is causing you emotional distress. to find information, to build confidence as you begin to identify, navigate and try out the wellbeing and self-help resources that are available to you in your local community. if issues arise when trying to build yourself up again - we can be there and help you to learn about yourself, your world and your rights. to travel through the complexities of recovery from a health condition, from mental illness, trauma or addiction - to raise your voice about what is important to you as you do so. to access advice from the best expertise available and can then support you to understand, choose between and explore the options opened up for you by that advice. to access community groups and projects and help them in turn to become more confident, compassionate and efficient when supporting individuals experiencing mental health difficulties. Peer advocacy will work on up to three specific community advocacy issues at a time, but the Peer mentoring will be open access, an ‘in the background’ wrap around support that will attempt to respond to your unique circumstances and complex needs whilst still trying to link you in with the best expertise available to you. For Volunteers and Professionals “Project Support” - We work with individuals developing groups and organisations With consultancy, reflective practice and ongoing support we can help lived experience practitioners, peer support workers and staff with lived experience who are working in the VCS and local health and social care settings, to use their experiences of illness or mental distress in a way that is safe, effective and compassionate for both them and the people they are supporting. We can help: you to develop an idea, a workshop, a group or a project that has arisen from your own unique situation, lived experience or from the skills and awareness gained on your recovery journey. provide or link you in with training, information, supervision and a support structure around you to enable you to turn this awareness into a skill that can benefit others in your local community. projects, groups and organisations develop their co-production strategies and be a point of contact with transformed mental health services and the wider supports available. We can enable you to implement these strategies in a non ’tokenistic’ & authentic way. you to stay well and practice self-care whilst working and using your lived experience to help others who are going through health conditions or mental distres s. What does ‘Peer’ mean? “PEER … One that is of equal standing with another” The ‘Peer’ in Peer Advocacy, Peer Mentoring and Peer Development points to shared concerns and experiences. Peer support is when we come together with others who have been through or are recovering from something similar. It is about ‘mutuality’ - helping each other through conversations, activities and spending time together. It can help us not to feel so alone or unusual, to realise that there is a possibility of life beyond and outside of the condition, distress or situation encountered. Peer services connect people and create opportunities for ‘giving back’; they can help us to take notice of the skills and knowledge we have gained on our journeys while also creating opportunities to use these skills to build better services and communities for the future. Who are we? We are all local people with both professional and personal experience of disability, illness, mental distress and/or have been carers for people navigating social and health care systems. We are all individuals who have had extensive experience of managing our own recoveries from illness and mental distress and have learnt much from doing so. We all feel that talking to someone who has ‘been through’ and managed to successfully survive and navigate something similar in the past can be incredibly helpful to those who are feeling isolated with that condition, situation or circumstance in the present. Though we understand the importance of being supported by someone who understands from ‘lived experience’, we also recognise the importance of skill and learning. We know how important ongoing development is to help convert that learning into a constructive, safe and effective practice that enables others. We have all received extensive previous training and are committed to continued professional development alongside the “lived experience” knowledge that we draw upon. We have all benefitted from Peer Advocacy, Peer Support or Peer Mentoring ourselves and are passionate about its enormous benefits for good community mental health and wellbeing. We have all had extensive previous experience of co-production work, collaborative working, community development and promoting diverse voices. What have we done so far? Developing Action Research & our Narrative Model for locality-based peer development Over the past two years Mycelium has been drawing together people with experience, professionals and those passionate about community development, to overcome barriers to discussion and rally around shared concerns or stories. The aim of this has been to increase understanding about mental health illness and, most importantly, move towards improvement of the current situation for individuals, families and the Forest communities. We have developed a Resource Hub, Community-based Recovery Education Sessions and a Community of Practice group for those working with individuals with mental health challenges. We have facilitated extensive community-based action research to ascertain need and identify a network of allies. This has been published alongside papers on co-production and has all been fed into the Community Mental Health Transformation undertaken in Gloucestershire. Who are we for? We have supported the growth of community initiatives that allow everybody’s voices to be heard and we want change to continue to be driven by well-being and mutual aid. We are listening, learning and offering opportunities for all community members within the Forest and invite you to join us on this exciting journey. Anyone 16 + who is living or working in the Forest of Dean. Anyone who feels that they could benefit from support from individuals with experience of managing their own recovery from mental health difficulties, addiction, mental distress or a health condition. Anyone facing challenges in accessing the support that they want and need help to find information, understand their rights, build a support network or develop an advocacy plan of action to raise their voice or complain about the care they have received. Anyone with either diagnosed or undiagnosed conditions and people waiting on waiting lists for assessment. Our aim is to respect all perspectives and encourage action and improvement in the lives of all across our Forest communities. How do I find out more, get involved or access Mycelium support? For more information drop Simon Price (Project Manager and Mental Health Researcher) a message at Simon@fvaf.org.uk or call 07394 945046 to arrange a meet up and find out more about Mycelium Peer Development.

Svratišta za izgradnju zajednice The drop-in hub provides support to create, inspire and build stronger communities together Ulazni centar pruža podršku za zajedničko stvaranje, inspiraciju i izgradnju jačih zajednica Svaki drop-in centar nudi raznovrsnu podršku, savjete i smjernice za lokalno stanovništvo. Na primjer; podrška i slanje potpisa lokalnim službama, povezivanje i postavljanje novog grupe u zajednici, podržavajući ljude da se približe zaposlenju ili daljem obrazovanju, pomažu u pristupu digitalnom svijetu i podržavaju oživotvorenje vaših ideja za zajednicu. Možemo ponuditi pomoć sa: Mogućnosti volontiranja Podrška zapošljivosti Lokalne grupe i klubovi IT i digitalna podrška Informacije o lokalnim događajima Objavljivanje potpisa lokalnim službama For dates, times and locations for up coming FVAF Community Drop-in Hubs, contact Alex on community@fvaf.org.uk or call the FVAF office on 01594 822073.

Volontiranje Kao Volonterski centar za Dekansku šumu mi smo tu da vam pomognemo da regrutujete i upravljate volonterima Naše novo volontiranje knjižica ispunjena detaljima lokalnog volontiranja prilike sada nestaju KLIKNITE ZA PREUZIMANJE Kao Volonterski centar za Forest of Dean mi smo često prva tačka kontakta za sve koji su zainteresovani za volontiranje. Prošle godine smo bili ponosni što smo podržali više od 100.000 sati vredno volontiranja u ovoj oblasti! FVAF promoviše i oglašava širok spektar mogućnosti volontiranja od organizacija koje dijele naš etos u podršci volonterima i prepoznavanju širokog spektra razloga zašto se ljudi odlučuju na volontiranje. Zašto Volontirati? Volontiranje ima niz ogromnih prednosti, ne samo za vas pojedinačno, već i za vašu zajednicu i svijet u kojem živimo. Ako želite poboljšati svoj životopis, upoznati nove ljude, iskoristiti svoje vještine, naučiti nešto novo, ostvariti interes, ponuditi iskustvo ili jednostavno napraviti razliku, zagarantirano imamo priliku za vas! O ovim prilikama možete saznati na sljedeće načine: Mogućnosti pretraživanja na Do-it.org Pozovite nas na 01594 822073 Javite se putem email Posjetite nas na FVAF pon - pet 9:00 - 1:00 ( smjernice ) Ako želite volontirati kao dio velike grupe, na primjer kao dio korporativnog volontiranja, onda imamo i široku lepezu mogućnosti za odabir. Get the latest volunteer opportunities - direct to your mailbox! Sign up to receive our regular email Volunteer Newsletter: SIGN UP HELP FOR GROUPS - recruiting & managing volunteers As a one-stop-shop for all things volunteering, we can help you find, and keep, the perfect volunteer: Kao centar na jednom mjestu za sve stvari volontiranja, koristimo višestruku metodologiju kako bismo vam pružili najbolju moguću šansu za regrutiranje i zadržavanje vrijednih volontera. Ovo uključuje sljedeće: Oglašavanje vaših mogućnosti na Do-it.org Promoviranje vaših prilika kod javnosti upućenih nama ili putem naše funkcije za slanje. Oglašavanje vaših mogućnosti na našim Facebook i Twitter stranicama Promoviranje vaših mogućnosti lokalnim službama koje podržavaju volontiranje, npr. Centar za zapošljavanje, LearnDirect i 2GetherTrust Oglašavanje vaših mogućnosti na preko 30 događaja godišnje Šaljete svoje mogućnosti lokalnim preduzećima koja nude volontiranje uz podršku poslodavaca Promoviranje relevantnih mogućnosti za škole, fakultete i univerzitete Distribuiranje vaših mogućnosti u našu bazu volontera od preko 1.000 ljudi Promoviranje vaših mogućnosti na različitim mrežama, uključujući Know Your Patch Get in touch - call us on 01594 822073, via email or visit us at FVAF, Ow Bist - Forest Community Space, Dockham Road, Cinderford GL14 2AN (Mon - Fri 9am - 4pm)

O FVAF-u O FVAF-u Naša priča Mi smo Vijeće volonterskog servisa i Volonterski centar Dekanske šume. Pružamo pomoć mnogim od stotina dobrovoljnih i društvenih organizacija u Distriktu koje su zauzvrat sposobnije da obavljaju svoj posao ui za lokalnu zajednicu. Od osnivanja 1994. godine razvili smo reputaciju za ohrabrivanje, prihvaćanje i unapređenje djelovanja zajednice u cijeloj Dekanskoj šumi. Vjerujemo da kroz pristupe koje vodi zajednica omogućavamo građanima da razviju vještine, otpornost i društveni kapital kako bi živjeli sretnijim, bolje povezanim životima. Kancelarijske usluge Osoblje i povjerenici Politike Pristupačnost i održivost

FOREST VOLUNTEER AWARDS IT'S VOTING TIME! The PUBLIC VOTE is now OPEN for Volunteer of the Year 2026 - The People's Champion! VOTING CLOSES: MIDNIGHT THURSDAY 27 AUGUST 2026 We had so many fantastic nominations, with every one a worthy winner BUT after much deliberation our judging panel shortlisted the following local volunteers: VOTE FOR YOUR FAVOURITE Julie Abolins - CANDI Lewis Chapman – Brody’s Trust Alice Hogge – Wye Valley Music Anne Lamacraft – Forest of Dean Baby Bank Jane Osborne – Tiny Spikes Hedgehog Rescue Claire Smeeth – Drybrook Rugby Club & Forest Health Forum Submit Find out why these amazing volunteers were nominated below: JULIE ABOLINS CANDI Julie gives to the community unconditionally, supporting everyone who walks through CANDI's (Cinderford Area Neighbourhood Development Initiative) doors. LEWIS CHAPMAN Brody's Trust Lewis is a volunteer trustee at Brody's Trust who goes above and beyond, helping manage projects across renovation, maintenance, IT, governance and more. ALICE HOGGE Wye Valley Music Alice is the driving force behind Wye Valley Music in Mind project and a dedicated Music for Memories Ambassador, creating opportunities for people living with dementia to experience the joy and connection music brings. She has helped set up a multitude of groups — coffee mornings, lunch clubs, mental health support, children's groups, safe spaces and homework clubs — reaching every corner of the community. She was the driving force behind the weekly Women's Space, a welcoming environment for women who have experienced domestic abuse to share experiences and meet new people. She exudes empathy, understanding and commitment in everything she does, while also supporting her team of volunteers. Julie truly deserves recognition for her immeasurable contribution to CANDI and the wider community. Despite being involved with multiple businesses full-time in Bristol, he travels up at least once a week and most weekends to work in the hub — running cables, breaking down walls, painting, and chasing contractors. He had no prior links to Brody's Trust; he simply heard the story and jumped in. Quiet and unseeking of recognition, Lewis's practical skills and unwavering dedication have been vital to developing the charity's facilities and supporting its growth. Her personal lived experience of dementia gives her a unique ability to connect with individuals and families, focusing on the person rather than the condition. Through performances and community sessions across St Briavels and beyond, Alice has built welcoming, inclusive spaces where people with dementia, carers and families can come together with dignity and respect. Her warmth and leadership have inspired a strong, committed volunteer team. ANNE LAMACRAFT Forest of Dean Baby Bank Anne is a force of nature whose compassion and drive inspire everyone around her. She consistently goes above and beyond for the families the Forest of Dean Baby Bank supports. JANE OSBORNE Tiny Spikes Hedgehog Rescue For a species fighting for survival, Jane Osborne is a lifeline. She set up Tiny Spikes Hedgehog Rescue in Lydney, drawing on expertise gained volunteering at another rescue before striking out on her own. CLAIRE SMEETH Drybrook Rugby Club & Forest Health Forum Claire is a longstanding and committed member of the committee at Drybrook Rugby Club, giving her time and energy generously to the club's success. Stepping in without being asked whenever volunteers are away or unwell, Anne is brilliant at taking initiative and simply getting things done, filling gaps quietly and reliably. Her commitment has made a real difference to the organisation, and the Forest of Dean Baby Bank has benefited enormously from having her on board. Anne's dedication and can-do spirit make her a truly deserving nominee for this award. It's a demanding role — long hours, personal sacrifice, and total dedication to the spiky bundles in her care. Her rescue filled a vital gap, as there hadn't been one in this part of the Forest of Dean for around seven years. Jane saves local residents a long journey with a sick hedgehog, and her selfless commitment to wildlife welfare makes her a wonderful nominee. She has also served tirelessly as volunteer secretary for the Forest Health Forum, acting as a valuable sounding board for its committee. Claire's steady support has been especially important through the Forum's recent transition, helping keep it running and representative for people across the Forest of Dean. Her dual commitment across two very different community organisations reflects a genuine dedication to service that thoroughly deserves recognition.

What we do We support many community-led projects shaped with, and for local people: Employment and skills support Holiday Activity and Food Programme Community Builders Forest of Dean Youth Association Walking with Wheels Know Your Patch Forest Compass

Role: Caretaker Salary: £20,000 – £24,800 (depending on experience) Hours: 30 hours per week, Mon–Fri, 7:30am–2pm (some evenings/weekends may be required) Contract: Permanent contract Location: Ow Bist Forest Community Space, Cinderford Do you take pride in keeping spaces safe, well-maintained, and welcoming? Do you care about your community and want your work to make a real difference in the Forest of Dean We're looking for a passionate and proactive Caretaker to be the heartbeat of Ow Bist Forest Community Space — a vibrant hub where local organisations, community groups, and people come together to collaborate, connect, and thrive. The Role This is a hands-on, varied role. As our Caretaker, you'll be the person who makes sure everything runs smoothly. You'll be responsible for: Day-to-day facilities management, building security, and opening/closing procedures Proactive maintenance, minor repairs, and contractor management Leading health and safety compliance, risk assessments, and staff training Overseeing cleaning staff and eco-friendly supplies Supporting FVAF's sustainability goals — monitoring utilities, promoting recycling, and championing green practices Managing room set-ups for events and building users Operating and maintaining the FVAF Community Engagement Vehicle Building great relationships with tenants, colleagues, and community partners JOB DESCRIPTION: Caretaker FVAF JOB APPLICATION FORM HOW TO APPLY Please read the above full job description and download the application form. Please note CVs will not be accepted. Applications will be considered as they are received. For an informal discussion about the role, please contact projects@fvaf.org.uk

Politike FVAF Safeguarding Policy May 2026 Za pregled naših Pravila kliknite na linkove ispod: Privacy Policy Community Service of Use Terms Complaints Policy Politika privatnosti Kada pretražujete web stranicu FVAF-a ili učestvujete u našim online uslugama, morat ćemo prikupiti određene podatke od vas kako bismo vam pružili najbolje online iskustvo. Koje informacije prikupljamo? Prikupljamo informacije od vas kada se registrujete na sajtu, odgovorite na anketu ili komunikaciju kao što je e-mail ili učestvujete u drugim funkcijama sajta. Možete posjetiti našu stranicu anonimno, međutim neke funkcionalnosti će zahtijevati da registrujete račun kod nas. Prilikom registracije možemo tražiti od vas lične podatke, kao što su vaše ime, adresa e-pošte, poštanska adresa, broj telefona ili druge slične informacije. Bilo da pregledavate anonimno ili ste registrirani kod nas, koristimo "kolačiće" kako bismo poboljšali vaše iskustvo i prikupili informacije o posjetiteljima i posjetima našim web stranicama. Molimo pogledajte "Da li koristimo 'kolačiće'?" odjeljak ispod za informacije o kolačićima i načinu na koji ih koristimo. Kako koristimo vaše podatke? Možemo koristiti informacije koje prikupljamo od vas kada se registrujete, učestvujete u funkcijama naše zajednice, odgovarate na anketu ili marketinšku komunikaciju od nas, surfate web-mjestom ili koristite određene druge funkcije web-mjesta na sljedeće načine: Da personalizujete svoje iskustvo na sajtu i da nam omogućite da isporučimo vrstu sadržaja i ponude proizvoda za koje ste najviše zainteresovani. Kako bismo vam omogućili bolju uslugu u odgovoru na vaše zahtjeve za korisničku službu. Za brzu obradu vaših transakcija. Da učestvujete u promociji, anketi ili drugoj funkciji stranice. Ako ste se odlučili za primanje našeg biltena e-poštom, možemo vam slati periodične e-poruke. Ako više ne želite da primate promotivnu e-poštu od nas, pogledajte "Kako se možete isključiti, ukloniti ili izmijeniti informacije koje ste nam dali?" odjeljak ispod. Ako niste odabrali primanje biltena e-poštom, nećete primati ove e-poruke. Posetioci koji se registruju ili učestvuju u drugim funkcijama sajta kao što su marketinški programi i sadržaj „samo za članove“ imaće mogućnost izbora da li žele da budu na našoj listi e-pošte i da primaju poruke e-poštom od nas. Kako štitimo informacije o posjetiocima? Sprovodimo niz sigurnosnih mjera kako bismo očuvali sigurnost vaših ličnih podataka. Vaši lični podaci se nalaze iza zaštićenih mreža i dostupni su samo ograničenom broju osoba koje imaju posebna prava pristupa takvim sistemima. Od svake takve osobe se zahtijeva da sve ove informacije čuva povjerljivim. Nudimo korištenje sigurnog servera na cijeloj web lokaciji, osiguravajući da nam se svi podaci koje unesete na stranicu prenose na siguran, šifriran način. Sve osjetljive/lične/kreditne informacije koje dostavite prenose se putem Secure Socket Layer (SSL) tehnologije, a zatim se šifriraju u naše baze podataka kako bi im se pristupilo samo kako je gore navedeno. Koristimo li "kolačiće"? Da. Kolačići su male datoteke koje web lokacija ili njen provajder usluga prenosi na čvrsti disk vašeg računara putem vašeg web pretraživača (ako to dozvoljavate) što omogućava sistemima stranice ili dobavljača usluga da prepoznaju vaš pretraživač i zahvate i zapamte određene informacije. Na primjer, koristimo kolačiće da nam pomognu da zapamtimo i obradimo artikle u vašoj košarici. Oni se također koriste da nam pomognu da razumijemo vaše preferencije na osnovu prethodnih ili trenutnih aktivnosti na stranici, što nam omogućava da vam pružimo poboljšane usluge. Također koristimo kolačiće kako bi nam pomogli da prikupimo zbirne podatke o prometu na stranici i interakciji s web-lokacijom kako bismo u budućnosti mogli ponuditi bolje iskustvo i alate na stranici. Možemo sklopiti ugovor s pružaocima usluga trećih strana kako bi nam pomogli u boljem razumijevanju posjetitelja naše stranice. Ovim pružateljima usluga nije dozvoljeno da koriste informacije prikupljene u naše ime osim da nam pomognu u vođenju i poboljšanju našeg poslovanja. Možete odabrati da vas računar upozorava svaki put kada se kolačić šalje ili možete odabrati da isključite sve kolačiće. To radite kroz postavke vašeg pretraživača. Svaki pretraživač je malo drugačiji, pa pogledajte meni za pomoć vašeg pretraživača kako biste saznali ispravan način za izmjenu kolačića. Ako isključite kolačiće, nećete imati pristup mnogim funkcijama koje čine rad vaše stranice efikasnijim, a neke od naših usluga neće raditi ispravno. Da li otkrivamo informacije koje prikupljamo vanjskim stranama? Ne prodajemo, trgujemo ili na drugi način prenosimo vanjskim stranama vaše lične podatke osim ako vam ne dostavimo unaprijed obavještenje, osim na način opisan u nastavku. Izraz "spoljne stranke" ne uključuje Vijeće okruga Forest of Dean. To također ne uključuje partnere za hosting web stranica i druge strane koje nam pomažu u radu naše web stranice, obavljanju našeg poslovanja ili pružanju usluga vama, sve dok se te strane slažu da ove informacije čuvaju povjerljivo. Također možemo objaviti vaše podatke kada smatramo da je objavljivanje primjereno za usklađenost sa zakonom, provođenje politike naše web stranice ili zaštitu naših ili tuđih prava, imovine ili sigurnosti. Međutim, podaci o posjetiteljima koji nisu lični mogu se dati drugim stranama za marketinške, reklamne ili druge svrhe. Ove informacije su u potpunosti anonimne i ne mogu im se ući u trag ili preusmjeriti natrag na vas kao pojedinačnog korisnika usluge podataka. Kako možete isključiti, ukloniti ili izmijeniti informacije koje ste nam dostavili? Da biste se odjavili sa naše liste e-pošte, koristite ovaj link za odjavu . Imajte na umu da zbog rasporeda proizvodnje e-pošte možete primiti sve e-poruke koje su već u proizvodnji. Da biste izbrisali sve informacije o vašem online nalogu iz naše baze podataka, prijavite se u odeljak "Moj profil" naše stranice i pratite uputstva za preuzimanje i/ili uklanjanje vaših podataka iz naših sistema. Imajte na umu da možemo zadržati informacije o pojedinačnom učešću kako bismo servisirali to učešće i vodili evidenciju. Veze trećih strana U pokušaju da vam pružimo veću vrijednost, možemo uključiti linkove trećih strana na našu web stranicu. Ove povezane stranice imaju zasebne i nezavisne politike privatnosti. Stoga nemamo nikakvu odgovornost ili odgovornost za sadržaj i aktivnosti ovih povezanih stranica. Bez obzira na to, nastojimo zaštititi integritet naše stranice i pozdravljamo svaku povratnu informaciju o ovim povezanim stranicama (uključujući i ako određena veza ne radi). Promjene naše politike Ako odlučimo promijeniti našu politiku privatnosti, te promjene ćemo objaviti na ovoj stranici. Promjene politike primjenjivat će se samo na informacije prikupljene nakon datuma promjene. Ova politika je posljednji put izmijenjena 1. septembra 2019. Pitanja i povratne informacije Pozdravljamo vaša pitanja, komentare i brige o privatnosti. Pošaljite nam sve povratne informacije koje se odnose na privatnost ili bilo koje drugo pitanje. Online Policy Only Ova politika privatnosti na mreži odnosi se samo na informacije prikupljene putem naše web stranice, a ne na informacije prikupljene van mreže. Odredbe i uslovi Posjetite i našu Odredbe i uslovi odjeljak koji utvrđuje korištenje, odricanje od odgovornosti i ograničenja odgovornosti koja reguliše korištenje naše web stranice. Vaš pristanak Korištenjem web stranice FVAF-a, pristajete na našu politiku privatnosti i našu upotrebu vaših podataka kako je ovdje opisano. Ako odlučite da više ne želite da dajete svoj pristanak da koristimo vaše lične podatke u online svrhe, podnesite Zahtjev za pristup subjektu podataka tako što ćete posjetiti ovaj link: https://fvaf.org.uk/gdpr. Uvjeti korištenja društvenih usluga FVAF i njegove filijale ili nosioci pružaju vam fvaf.org.uk i sve povezane dijelove, odjeljke ili usluge pod određenim uvjetima (Uslovi korištenja ili TOU). Ovi uvjeti su uspostavljeni kako bismo osigurali da imate pozitivno iskustvo posjećivanja naše stranice i učešća u našim društvenim uslugama. Ovi uslovi također pomažu u zaštiti svih naših članova, kao i naše dobre volje i reputacije. Oni su toliko važni da vam ne možemo dozvoliti da koristite našu stranicu osim ako ne pristanete da prihvatite ove uslove. Molimo vas da ih pažljivo pročitate. Osim toga, kada koristite bilo koji trenutni ili budući dio, odjeljak ili uslugu fvaf.org.uk, također ćete biti podvrgnuti smjernicama i uvjetima koji se primjenjuju na takvu uslugu ili poslovanje. Format ovog Ugovora Ovi uslovi korištenja primjenjuju se na sve vaše interakcije i učešća na web stranici FVAF-a, čija je registrirana adresa Forest Voluntary Action Forum, The Belle Vue Centre, Cinderford, Glos, GL14 2AB (FVAF). Prihvatanje ovih uslova je implicitno nakon vaše posjete našoj web stranici i naknadnog opcionog kreiranja naloga na njoj. Zadržavamo pravo da raskinemo ovaj ugovor u slučaju da nismo u mogućnosti ili ne želimo nastaviti pružati prilagođene usluge zajednice na našoj web stranici ili ako se utvrdi da značajno kršite ove uslove. Ovaj ugovor podliježe vašem pravu na otkazivanje (vidi dolje) u bilo koje vrijeme, za bilo koju svrhu. FVAF može promijeniti ove uslove korištenja bez prethodne obavijesti u vezi s vašom budućom upotrebom ili dodatnim funkcijama koje smo dodali. Takve promjene ovih odredbi i uslova bit će objavljene ovdje na web stranici FVAF-a za vaš pregled u bilo koje vrijeme. Definicije koje se koriste u ovom Ugovoru Kako bismo bili sigurni da svi koji čitaju ovaj sporazum razumiju osnovne koncepte koji se koriste u svakom od različitih dijelova, potrebno je složiti određene definicije prije nego što počnemo. Ovo je kako slijedi. Kada kažemo 'Ugovor' ili 'Uslovi' ili 'TOU', naravno mislimo na informacije koje se nalaze ili su povezane u ovom članku koji čine osnovu našeg odnosa i ocrtavaju vaše odgovornosti prilikom korištenja naše stranice. Kada kažemo 'ulazni sadržaj' mislimo na bilo koji sadržaj koji pruža treća strana koja nije zaposlena ili na drugi način povezana s FVAF-om. Ovo uključuje, ali nije ograničeno na bilo kakvu interakciju koju imamo s vama (ili bilo kojim drugim članom Zajednice); kao što je kada ostavite komentar na sliku, pošaljete svoju sliku, objavite na stranici grupe ili događaja, kreirate stranicu događaja ili grupe, izmijenite svoj profil, objavite na zidu prijatelja ili napravite objavu na svom zidu . 'Sadržaj zajednice', 'Usluge zajednice', područja za članove' ili bilo koja druga takva referenca na područja naše web stranice koja zahtijevaju da se prijavite znači sav sadržaj, uključujući bez ograničenja jezik, podatke, informacije, slike ili druge digitalne medije koji pojavljuje se ili je objavljeno na našoj web stranici od strane nas ili od strane drugih članova FVAF zajednice korisnika. 'FVAF zajednica' se odnosi na bilo koji sadržaj dostupan na ovoj stranici. 'Osjetljivi podaci', 'Lični podaci', 'Informacije koje se mogu identificirati' ili 'Podaci korisnika usluge' odnose se na sve informacije koje možemo prikupiti od vas nakon vaše odluke da kreirate račun kod nas. Ovo može uključivati, ali nije ograničeno na: vaše ime, podatke za kontakt, podatke o zaposlenju, zdravstvene podatke, broj vozačke dozvole, broj nacionalnog osiguranja ili bilo koje druge slične identifikacione informacije potrebne za pružanje ovih usluga. 'Treća strana' znači bilo koju osobu ili kompaniju koja nije direktno zaposlena ili povezana s FVAF-om, a 'Usluge trećih strana' mogu uključivati proizvode i profesionalne usluge koje nam pružaju drugi ljudi ili kompanije koje koristimo da bismo vam pružili naše usluge ili se koriste u kombinaciji sa FVAF proizvodima ili uslugama. Vaš kodeks ponašanja Srž FVAF zajednice čine ljudi poput vas, kojima je stalo do unapređenja volonterskih usluga ui oko Dekanske šume. Pružamo usluge ovoj zajednici pod uslovom da se njeni članovi ponašaju na način koji podržava naše ciljeve i ohrabruje i podržava druge članove. Slažete se da nećete koristiti web stranicu FVAF-a, zajednicu FVAF-a ili bilo koji drugi dio naših usluga za bilo šta osim ove namjene. Dalje se slažete da će se svaki sadržaj koji generišete, uključujući slike koje postavljate ili komentare koje ostavljate, pridržavati striktnog skupa najboljih praksi u vezi sa ulaznim sadržajem i da neće koristiti nepristojan, uvredljiv ili na drugi način agresivan jezik. Zadržavamo isključivo pravo da bilo koji ulazni sadržaj smatramo neprihvatljivim. FVAF zajednica je namijenjena javnom diskursu i diskusiji. Stoga ne smijete otkrivati ili tražiti tuđe privatne ili lične podatke koristeći naše usluge. Ako ovdje objavite lične podatke o drugoj osobi bez njenog pristanka, slažete se da ćete biti isključivo odgovorni za korištenje ovih podataka od strane bilo koje treće strane koja ih može preuzeti s naše stranice prije nego što budu uklonjeni. Nije vam dozvoljeno prodavati, iznajmljivati, davati u zakup, dodjeljivati, podlicencirati, distribuirati, prenositi, emitirati, komercijalno iskorišćavati, dodjeljivati sigurnosni interes ili na drugi način prenositi bilo koje pravo u FVAF zajednici ili na bilo koji sadržaj koji se u njoj nalazi. Nije vam dozvoljeno da otkrijete bilo kakve vlasničke informacije koje treća strana može smatrati osjetljivima. Ne smijete koristiti prijeteći, uznemiravajući ili klevetnički jezik u bilo kojoj svojoj interakciji s nama ili drugim članovima FVAF zajednice. Ne smijete iznositi lažne ili obmanjujuće, lažne ili obmanjujuće tvrdnje ili koristiti vulgaran, opscen, nepristojan ili nezakonit jezik ili objavljivati materijal ili sadržaj istog. Ne smijete koristiti naše usluge za distribuciju tuđe intelektualne svojine bez njihovog pristanka i bez odgovarajuće akreditacije. Ne smijete sakupljati ili na drugi način prikupljati informacije o drugim korisnicima ili korisnicima FVAF zajednice. Pravo otkazivanja Možemo odmah suspendovati ili otkazati vaš nalog ako prekršite ili budete pod sumnjom da kršite bilo koji od uslova navedenih u ovom ugovoru. Kako bismo našu Zajednicu održali prijateljskim i gostoljubivim mjestom za posjetu, takva suspenzija može biti bez prethodne najave i efektivno odmah nakon obavještenja ili obavijesti o neprihvatljivom sadržaju objavljenom na vašem računu. Ako smatrate da je ovo greška, obavijestite nas na: contact@fvaf.org.uk . Možete otkazati svoj nalog, izbrisati svoje podatke iz naših onlajn baza podataka i/ili zatražiti preuzimanje svih podataka povezanih sa vašim nalogom i koje imamo u našem vlasništvu tako što ćete posetiti odeljak 'Moj profil' na stranicama Zajednice. Other Business Strane koje nisu FVAF i njegove podružnice mogu pomoći u pružanju usluga navedenih u ovom ugovoru. Osim toga, možemo vam pružiti linkove ka stranicama povezanih kompanija i određenih drugih preduzeća za vašu udobnost. Nismo odgovorni za ispitivanje ili procjenu, i ne jamčimo ponudu bilo kojeg od ovih preduzeća ili pojedinaca ili sadržaja njihovih web stranica. Ne jamčimo dostupnost web stranica ili usluga trećih strana. FVAF ne preuzima nikakvu odgovornost ili odgovornost za radnje, proizvod i sadržaj svih ovih i bilo koje druge treće strane. Trebali biste pažljivo pregledati njihove izjave o privatnosti i druge uslove korištenja. Međutim, obećavamo da ćemo uložiti napore u dobroj vjeri da imamo posla samo s kompanijama za koje smatramo da ozbiljno shvataju privatnost svojih klijenata i dajemo sve od sebe da osiguramo da svi naši filijali i/ili dobavljači na višim pozicijama rade odgovorno i da se pridržavaju svih i svih propisa i zakonodavstvo koje reguliše naše zajedničko poslovanje. Licenca i pristup sajtu FVAF vam daje ograničenu licencu za pristup i ličnu upotrebu ove stranice i ne preuzimanje (osim keširanja stranice) ili modificiranje ili bilo koji njen dio, osim uz izričit pristanak FVAF-a. Ova licenca ne uključuje preprodaju ili komercijalnu upotrebu ove stranice ili njenog sadržaja; svako prikupljanje i korištenje bilo kojeg popisa proizvoda, opisa ili cijena; bilo koje derivativno korištenje ove stranice ili njenog sadržaja; svako preuzimanje ili kopiranje informacija o računu u korist drugog trgovca; ili bilo kakvu upotrebu rudarenja podataka, robota ili sličnih alata za prikupljanje i ekstrakciju podataka. Ova stranica ili bilo koji dio ove stranice ne smije se reproducirati, umnožavati, kopirati, prodavati, preprodavati, posjećivati ili na drugi način iskorištavati u bilo koju komercijalnu svrhu bez izričitog pismenog pristanka FVAF-a. Ne smijete uokviriti ili koristiti tehnike uokvirivanja da biste priložili bilo koji zaštitni znak, logotip ili druge vlasničke informacije (uključujući slike, tekst, izgled stranice ili formu) FVAF-a. i naše podružnice bez izričitog pristanka. Ne smijete koristiti meta tagove ili bilo koji drugi "skriveni tekst" koji koristi ime ili žigove FVAF. bez izričitog pismenog pristanka FVAF-a. Svako neovlašteno korištenje ukida dozvolu ili licencu koju daje FVAF. Daje vam se ograničeno, opozivo i neekskluzivno pravo da kreirate hipervezu na početnu stranicu FVAF-a. sve dok veza ne prikazuje FVAF, njegove filijale ili njihove proizvode ili usluge u lažnom, obmanjujućem, pogrdnom ili na drugi način uvredljivom pitanju. Opšte odricanje od garancija i ograničenje odgovornosti Fvaf.org.uk i njegove odjeljke, dijelove i usluge pruža FVAF na osnovu "kao što je" i "kako je dostupno". FVAF ne daje nikakve izjave ili garancije bilo koje vrste, eksplicitne ili implicirane, u vezi sa radom ove stranice ili informacija, sadržaja, materijala ili proizvoda uključenih na ovoj stranici. Izričito se slažete da je vaše korištenje ove stranice na vlastiti rizik. U punoj mjeri dozvoljenoj važećim zakonom, FVAF se odriče svih garancija, izričitih ili impliciranih, uključujući, ali ne ograničavajući se na, podrazumijevane garancije o mogućnosti prodaje i pogodnosti za određenu svrhu. Zbog inherentne prirode Interneta, FVAF ne jamči da ova stranica, njeni serveri ili e-pošta poslana sa FVAF-a ne sadrže viruse ili druge štetne komponente. FVAF neće biti odgovoran za bilo kakvu štetu bilo koje vrste koja proističe iz korištenja ove stranice, uključujući, ali ne ograničavajući se na direktnu, indirektnu, slučajnu, kaznenu i posljedičnu štetu. Primjenjivo pravo Posjetom web stranice FVAF-a ili korištenjem njegovih usluga, slažete se da će zakoni Engleske i Walesa, bez obzira na principe sukoba zakona, regulirati ove uvjete korištenja i bilo koji spor bilo koje vrste koji bi mogao nastati između vas i FVAF-a ili njegovih filijala . Sporovi Svaki spor koji se na bilo koji način odnosi na Vašu posjetu fvaf.org.uk ili bilo kojeg njegovog dijela, odjeljka ili usluge bit će dostavljen na povjerljivu arbitražu osim u mjeri u kojoj ste na bilo koji način prekršili ili prijetili kršenjem prava intelektualnog vlasništva FVAF-a , FVAF može tražiti zabranu ili drugu odgovarajuću pomoć na bilo kojem sudu u Ujedinjenom Kraljevstvu. Nijedna arbitraža prema ovom Ugovoru neće biti spojena sa arbitražom koja uključuje bilo koju drugu stranu koja je predmet ovog Ugovora, bilo putem klasnog arbitražnog postupka ili na drugi način. Politika web-mjesta, modifikacija i razdvajanje Molimo pregledajte sve politike i uslove objavljene na ovoj stranici. Ove politike također reguliraju vašu posjetu svim uslugama koje pruža FVAF. Zadržavamo pravo izmjene naše web stranice, pravila i svih povezanih Uslova u bilo koje vrijeme. Ako se bilo koji od ovih uslova smatra nevažećim, nevažećim ili iz bilo kog razloga nesprovodivim, taj uslov će se smatrati odvojivim i neće uticati na valjanost i izvodljivost bilo kojih preostalih uslova. elektronske komunikacije Kada posjetite fvaf.org.uk ili nam šaljete e-poštu, komunicirate s nama elektronskim putem i pristajete da primate poruke od nas elektronskim putem. S vama ćemo komunicirati putem e-pošte ili objavljivanjem obavještenja na ovoj stranici. Slažete se da svi ugovori, obavještenja, otkrivanja i druga komunikacija koju vam dostavljamo elektronski zadovoljavaju sve zakonske zahtjeve da takva komunikacija bude u pisanoj formi. Politika privatnosti Vaša e-mail adresa se koristi za slanje informacija koje ste tražili. FVAF nikada neće prodati, iznajmiti ili posuditi naše liste e-pošte vanjskim firmama: Bez neželjene pošte. Zadržavamo pravo uključivanja plaćenih reklama u odlaznu e-poštu kako bismo podržali ove usluge, ali nikada vam nećemo slati samo reklame i nikada nećemo dati vaše ime ili e-mail adresu nijednom oglašivaču. Uvijek se možete ukloniti sa liste na koju ste se pretplatili. Jednostavno idite na mailing lista stranica za odjavu , unesite svoju email adresu i kliknite na dugme “pošalji”. FVAF NIKAD NEĆE TRAŽITI LIČNE ILI FINANSIJSKE DETALJE OD VAS PREKO E-MAIL. Autorska prava FVAF i njegove podružnice poštuju intelektualno vlasništvo drugih. Ako smatrate da je vaš rad kopiran na način koji predstavlja kršenje autorskih prava, Kontaktiraj nas sa vašom žalbom. Politika pritužbi Svrha politike pritužbi je:- Za poboljšanje kvaliteta usluga koje FVAF pruža Da poboljšamo naše odnose sa korisnicima naših usluga Podsticati najbolju praksu od strane osoblja FVAF-a FVAF nastoji da obezbijedi dosljedan, pozitivan i pravičan proces za rješavanje svih formalnih pritužbi bez obzira da li su opravdane ili ne. FVAF se obavezuje da će rješavati sve žalbe promptno i na strukturiran način. FVAF se također obavezuje da će ishod žalbe, ako žalba bude prihvaćena, predstavljati osnovu za proces poboljšanja pružene usluge i da će to biti proces koji se prati i evaluira. Standardi i procedure za postupanje po pritužbama Sve formalne žalbe primljene (usmeno telefonom ili lično ili pismom, e-poštom ili tekstom) bit će potvrđene u roku od tri radna dana s detaljima o tome šta će se učiniti, ko se bavi žalbom i koliko dugo prije nego što se može dati službeni odgovor ako je duže od deset radnih dana, Potpuni pismeni odgovor, uključujući predložene korektivne radnje ako je potrebno, bit će dat u roku od 10 radnih dana, Svaki napredak u istrazi pritužbe treba odmah obavijestiti podnosioca pritužbe, Sve pritužbe treba rješavati nepristrasno, ljubazno i efikasno, Svaka pritužba koju interno osoblje ne može u potpunosti riješiti treba uputiti predsjedavajućem FVAF-a koji će se pozabaviti problemom prema potrebi, ali u duhu gore navedenih standarda, U prvom stepenu sve pritužbe rješava upravnik ili, ako se radi o pritužbi na njihov rad ili ponašanje, predsjedavajući ili njihov imenovani zamjenik O svim formalnim pritužbama, uključujući sve radnje koje proizađu, treba prijaviti povjerenicima FVAF-a na njihovim redovnim sastancima